Window Restoration and Scratched Glass Repair Frequently Asked Questions

Learn more about our window restoration and scratched glass repair services from Modern Window Cleaning by selecting a frequently asked question below:

• What types of window problems can you repair?
• What types of glass can you repair?
• Does glass repair cause distortion?
• What size scratches can be repaired?
• Can you repair tinted glass?
• Can you remove the fogging and stains from in-between double pane windows?
• How will you repair the glass?
• Is the repair done onsite and does the glass need to be removed?
• Isn’t it cheaper and easier to just replace the glass?
• How much will it cost to repair the glass?
• How long will it take to repair the glass?
• Do you service residential, commercial, or industrial clients?
• Does glass restoration void the manufacturer warranty?
• Does repairing the glass weaken the glass?
• Do I need to be home for the glass repair?
• Are you licensed and insured?
• Do your workers undergo a background check?

What types of window problems can you repair?

• Scratches
• Cracks
• Chips
• Etched glass
• Pitting
• Stains
• Mineral deposits
• Graffiti
• Other glass imperfections
• Removal of construction debris

What types of glass can you repair?

• Annealed
• Tempered or Safety glass
• Heat-strengthened
• Soft Low-E coated glass
• Laminated
• Single Pane
• Dual Pane
• Mirrors
• Solar Panels
• Skylights

Does glass repair cause distortion?

In most cases glass repair does not cause distortion and the glass will be restored to “like new” condition. We will inform you before performing any repairs if there is a chance of distortion as a result of severe damage to the glass surface. That way you can make an education decision as to whether or not to proceed with the repair or opt for replacement.

What size scratches can be repaired?

A scratch that you can feel and catch your fingernail in can be removed without distortion.

Can you repair tinted glass?

Yes, as long as the tint is throughout the glass and not just surface applied, we can provide window stain removal and glass repair services on tinted glass.

Can you remove the fogging and stains from in-between double pane windows?

We do not, and we do not recommend trying to remove the fogging or stains from in-between double pane windows. Attempting to do so will break the seal, may cause future problems, and void any warranty on the window.

How will you repair the glass?

We use a state-of-the-art, coolant-equipped polishing machine, to make the glass crystal-clear again.

Is the repair done onsite and does the glass need to be removed?

Window and scratched glass repairs are done onsite by our highly trained professionals and the glass does not need to be removed.

Isn’t it cheaper and easier to just replace the glass?

We are able to repair your glass quickly and easily, and for just a fraction of the cost of glass replacement.

How much will it cost to repair the glass?

The cost will vary depending on the size of the job. To request a free estimate please call us at 616-456-8333 or begin the process online.

How long will it take to repair the glass?

Repair times vary, but an average scratched window repair takes approximately 2 hours.

Do you service residential, commercial, or industrial clients?

We service residential, commercial and industrial clients in Grand Rapids and West Michigan. No project is too small or too large.

Does glass restoration void the manufacturer warranty?

After installation, the manufacturer’s warranty usually does not cover scratches or damages, only defects. Glass and window restoration itself does not void a warranty. If the window is under warranty and the glass restoration contributes to a defect in the window, then the defect would not be covered under the warranty.

Does repairing the glass weaken the glass?

No. Repairing the glass actually strengthens the weakened spot.

Do I need to be home for the glass repair?

We recommend that someone be home to answer any questions or address any concerns, as well as to ensure the glass is repaired to your satisfaction.

Are you licensed and insured?

Yes, Modern Window Cleaning is licensed, insured, and bonded.

Do your workers undergo a background check?

We employ our own highly trained professionals, all of whom must pass a criminal background check, random drug tests, and adhere to all OSHA standards and strict safety procedures.